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Privacy Policy

Privacy Policy

Effective Date: April 25, 2025

This Privacy Policy explains how Hey Data Pty Ltd (“Omniroo”, “we”, “us” or “our”) collects, uses, discloses, and protects personal information when you use our Omniroo service (the “Service”). We are committed to safeguarding your privacy and handling personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) of Australia and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

  1. Customer Data

    • Subscription details (e.g., subscription ID, plan, status)
    • Invoice data (e.g., invoice number, amounts, dates)
    • Customer profile information (e.g., name, email address, company)

  2. Usage Data

    • Sync events (e.g., timestamps, object types)
    • API request and error logs
    • System performance metrics

  3. Automatically Collected Data

    • Device and browser information
    • IP addresses and access times
    • Cookies and similar tracking technologies

  4. Communications

    • Support requests
    • Email correspondences
    • Survey and feedback responses

2. How We Collect Information

  • Directly from You: When you register for an account, configure the Service, or contact support.
  • Through Third-Party Services: We integrate with Stripe and HubSpot APIs, collecting relevant customer and billing data.
  • Automatically: Via cookies, log files, and monitoring tools.

3. Use of Personal Information

We use personal information to:

  • Provide, maintain, and improve the Service
  • Facilitate data synchronization between Stripe and HubSpot
  • Respond to your inquiries and support requests
  • Monitor and analyze usage to enhance performance and reliability
  • Send administrative messages, updates, and marketing communications (you may opt out at any time)

4. Disclosure of Information

We may share personal information with:

  • Service Providers: Third-party vendors who perform functions on our behalf (e.g., hosting, analytics, customer support)
  • Legal and Regulatory Authorities: Where required by law, court order, or to protect our rights or safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

We do not sell, rent, or trade your personal information to unaffiliated third parties for their marketing purposes.

5. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Usage and log data may be retained for up to 24 months.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict processing of your data
  • Receive a copy of your data in a portable format
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the details below.

8. Cookies and Tracking

We use cookies and similar technologies to operate and improve the Service. You can manage cookie preferences through your browser settings, but disabling cookies may affect functionality.

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting a notice on our website. The updated policy will include a revised “Effective Date.” Your continued use of the Service after changes indicates your acceptance.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Omniroo Support Team
Email: support@omniroo.com